Course
Conflict Management («H33755»)
In this seminar, you will learn how to deal constructively with conflicts by recognizing tensions, dealing with them openly, and resolving them in a way that benefits everyone involved. Use effective techniques to train solution-oriented behavior.
Duration
2 days
Price
2'200.–
Course Information
This course is held in cooperation with Haufe Akademie.
Course facts
- Timely recognition and analysis of conflicts
- Shaping conflicts positively and resolving them in a way that benefits all parties involved
- Recognizing the limits of conflict resolution and learning how to deal with it constructively
- Types of conflict
- Conflicts in business practice
- Conflicts in teams, groups and organizations
- Role and goal conflicts
- Recognizing conflicts
- Causes and symptoms of conflicts
- Basic forms of human behavior
- Recognizing conflict potential
- Developing early warning systems
- Dynamics of escalation in conflicts
- Attitude towards conflicts
- Recognizing one's own attitude towards conflicts
- Own conflict styles in the field of tension to their environment
- Conflict diagnosis and analysis
- Analysis of one's own reactions and ability to deal with conflict
- Targeted conflict management
- Basic patterns of conflict resolution
- What helps in conflict: guiding questions of conflict analysis
- Variety of strategies in conflicts
- Conflict resolution techniques
- Exiting the conflict spiral
- Conversation and communication techniques in conflicts
- Building blocks of conflict conversation
- Dealing with resistance
- Use of tension potentials
You will work on concrete conflict cases from your environment. In discussions and role plays, approaches to solutions for your practice will be developed together. The topic is dealt with comprehensively by means of presentations, practical exercises, exchange of experiences and communication exercises. Checklists facilitate the practical implementation.