Course

Effective Communication («H33753»)

Small things decide whether a conversation is satisfactory. A constructive, appreciative atmosphere is just as important as critical reflection on your communication style. Learn in this course how to communicate even more convincingly.
Duration 2 days
Price 2'200.–
Course Information This course is held in cooperation with Haufe Akademie.
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Course facts

  • Examination of the topic of conversation management and one's own communication behavior (theoretical and practical)
  • Getting to know and applying tried and tested conversation techniques and instruments
  • Learning how to systematically prepare, structure and control a conversation
  • Developing solution approaches for a cooperative and constructive conduct of a conversation
  • Practicing concrete conversation situations from your own everyday work and practical tips for improving your own conversation skills
  • Learning how to behave in difficult conversation situations
  1. Communication basics
    • Communication models - different approaches
    • Said is not heard: How do conversations work?
    • Factual and relational level
    • Getting to know your own communication style
    • Self-perception and perception by others
  2. Preparing for a conversation
    • Inner attitude and mental preparation
    • The goal of the conversation: What is to be achieved?
    • General conditions for a successful conversation
  3. Techniques and strategies for successful conversations
    • Discussion structure and discussion control
    • She who asks, leads: Asking the right questions
    • Learning to listen: The technique of active listening
    • I-, you-, we-messages with different effects
  4. Cooperative and constructive conversations
    • Building a good atmosphere
    • Recognizing the wishes and goals of the conversation partner
    • From confrontation to cooperation
    • Reflection and analysis of conversations
    • Controlling your own behavior
  5. Mastering special discussion situations
    • What to do when things get difficult?
    • Staying confident and calm in the face of misunderstandings, difficulties and resistance
 This course consists of a mix of conversation and behavioral exercises, role plays and professional impulse contributions. Reflection and feedback in small groups as well as in the plenum ensure your sustainable learning success. This course is aimed at specialists and managers and all employees who want to review and optimize their conversational skills. There are no formal requirements for this course. This training can also be offered virtually upon request.

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