macOS Support Essentials 14 – Sonoma («MACOS5»)

• Using macOS Sonoma tools and resources for troubleshooting
• Understanding macOS Sonoma features and functions, including how to find more information about macOS Sonoma

1. Installation and Configuration
   • Update, upgrade, and reinstall macOS Sonoma
   • Set up and configure macOS on an individual Mac
   • Introduction to the command-line interface
   • Use macOS Recovery
2. User Accounts
   • Manage user accounts and user home folders
   • macOS security and password management
3. Data Management
   • Use hidden items, shortcuts, file archives, metadata, and Spotlight
   • Manage system resources and Time Machine
4. File Systems and Storage
   • Manage file systems, storage, encryption, permissions, and file sharing
5. Apps and Processes
   • Install, manage, and troubleshoot apps
   • Manage documents
6. Network Configuration
   • Manage basic and advanced network settings
   • Troubleshoot network issues
7. Network Services
   • Manage network services
   • Manage host sharing and the personal firewall
8. System Management
   • Manage printers & scanners
   • Troubleshoot peripherals
   • Troubleshoot Startup and System IssuesMonterey

This course is designed for help desk specialists, technical coordinators, service technicians and anyone who supports Mac users. Technicians or power users who maintain a running OS-X network, as well as people who provide support at the workplace and use Macs.

Basic knowledge of macOS and computer navigation.

The course can be completed with the exam: Apple Certified Support Professional (ACSP). This is optional.

Please register for the exam here: https://training.apple.com/us/en/it/exams

The cost of the exam is not included in the course fee.

• Apple Certified Support Professional (ACSP)