You will receive a voucher for the online exam via email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera. The online exam software ExamShield™ must be installed by participants once in advance.
For more information about the exam, please visit the PeopleCert website here.
You will receive the ITIL® 4 Strategic Leader certificate if you have passed the exams for the two courses ITIL® 4 Direct, Plan and Improve and ITIL® 4 Leader: Digital and IT Strategy.
ITIL® 4 Direct, Plan and Improve
Exam format: 40 multiple choice exam questions, duration 1.5 hours, pass rate: 70%, closed book
ITIL® 4 Leader: Digital and IT Strategy
Exam format: 30 multiple-choice exam questions, duration: 60 minutes, pass rate: 70%, closed book
Please note: The exam is available in English and German.
Minimum of three years IT management experience.
The «ITIL® 4 Foundation» certificate is a prerequisite for the course. The «ITIL® Foundation 2011» certificate is not sufficient.