ITIL® 4 Direct, Plan and Improve
Demonstrate your IT knowledge to the market with the internationally recognized ITIL® 4 Direct, Plan and Improve certification.

Format: 40 multiple-choice exam questions, duration: 1.5 hours, pass rate: 70%, closed book

You will receive a voucher for the online exam via email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera. The online exam software ExamShield™ must be installed by participants once in advance.

For more information about the exam, please visit the PeopleCert website here.

Please note: The exam is available in English and German.

The «ITIL® 4 Specialist: Direct, Plan and Improve» certification is one of the prerequisites for becoming an ITIL® 4 Managing Professional, providing candidates with practical and technical knowledge on how to run successful, modern, IT-enabled services, teams and workflows.

Prerequisites
The ITIL® 4 Foundation certificate is required.
ITIL® 4 Foundation
Comprehensive preparation
The following course prepares you optimally for the certification. You will receive a voucher for the exam and schedule it yourself.