Format: 40 multiple-choice exam questions, duration: 1.5 hours, pass rate: 70%, closed book

You will receive a voucher for the online exam via email from PeopleCert a few days before the course starts. The exam voucher must be redeemed directly with PeopleCert, where you can register for an available exam date. The online exam is proctored by a PeopleCert proctor, which requires a device with a microphone and camera. The online exam software ExamShield™ must be installed by participants once in advance.

For more information about the exam, please visit the PeopleCert website here.

Please note: The exam is available in English and German.

The «ITIL® 4 Specialist: Create, Deliver & Support» is one of the prerequisites for the ITIL® 4 Managing Professional certification, which assesses candidates' practical and technical knowledge of how to successfully deliver modern IT-enabled services, teams and workflows.