Proactive complaint management is an important part of Digicomp's customer-focused corporate philosophy. Therefore, we encourage all our customers to express praise, criticism or suggestions for improvement immediately after attending a training course in the feedback questionnaires.
Customer feedback is evaluated on a daily basis. We react immediately to negative criticism whenever possible and contact our customers before a complaint is submitted.
How to make a complaint
If you are not satisfied with a product or service, do not hesitate to contact our customer service. Our customer service is pleased to help you and to take care of your concerns. In order to best deal with your complaint, please inform us within 14 days after the incident.
Send us an e-mail to kundenberatung@digicomp.ch or call us on +41 44 447 21 21. You can reach us from Monday to Friday 7.30 a.m. to 6 p.m.
How the complaint process works
Your complaint will be documented. Within two working days we will inform you about the status and progress of the complaint. We will analyse the causes and develop measures to solve the issue.